1 - Deliveries

The Products ordered by the Customer will be delivered to the address indicated by the Customer at the time of its order on https://www.kswiss.eu/.

               1.1. Delivery to Mainland France

 

 

	Delivery costs	Delivery lead-times
Standard delivery to home without signature (Colissimo)	5€ (free for orders of €80 or more)	2 working days from the dispatch of the order
Mondial Relay pick-up point	3,5€	3-5 days

 

 

               1.2 Delivery to Europe (Austria, Belgium, Croatia, Czech Republic, Estonia, Finland excluding the Overseas region, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain excluding Overseas regions)

 

	Delivery costs	Delivery lead-times
Standard Delivery to Home (Chronopost International)	5€ (free for orders of €80 or more)	2 or 3 working days from the dispatch of the order
(Germany, France, Belgium, Netherlands, Spain, Portugal)	3,5€	3-5 days

 

 

1.3 Deliveries to the United Kingdom (excluding Overseas Regions)

 

	Delivery costs	Delivery lead-times
Standard Delivery to Home (Chronopost International)	£5 (free for orders of €80 or more)	2 working days from the dispatch of the order

 

Please note: The Seller shall take all necessary measures to comply with the customs regulations in force; in particular, it shall indicate on the commercial invoices affixed to the parcels intended for the United Kingdom the Customer’s contact details, namely its first and last names, postal address, telephone number and email address.

 

Orders placed outside these destinations will be automatically rejected and will not be sent.

 

The Seller undertakes to use its best efforts to deliver the products ordered by the Customer within the deadlines specified above. However, these deadlines are provided for information purposes only. If the Products ordered have not been delivered within 15 days of the indicative delivery date, for any reason other than force majeure or due to the Customer, the sale may be terminated at the Customer’s written request under the conditions provided for in articles L 216-2 L 216-3 L241-4 of the French Consumer Code. The sums paid by the Customer shall then be returned to it no later than fourteen days after the date of termination of the contract, to the exclusion of any compensation or deduction.

 

2 - Returns

 

               2.1 Terms and conditions

Within 30 days of receiving the order, the Customer must go to https://kswiss.eu/apps/returns, and enter its order number and email address. After acceptance of the request by the customer service department, a return slip is sent by email to the Customer.

Items must not have been washed or used. The item must be returned in its original, undamaged packaging. The article must be complete. KSGB EUROPE does not accept returned items that do not meet these conditions. As soon as the return has been received, the refund will begin to be processed. Refunds may be issued within 14 working days of receipt of the return for verification and payment processing purposes. Refunds will be returned to the account number from which the original payment was made. However, bank details may be requested from the Customer.

Please note that KSGB EUROPE does not offer exchanges but it is possible to return one or more items from your order. In order to obtain a new size, a new colour or another model, the Customer may place another order online.

 

               2.2 Fees

 

A fee will be calculated for the return of the items. These costs will be deducted from the refund price. As soon as we have received the returned items, we begin to process the refund: delivery costs and return costs are not included.

Country	Currency	Amount
UK	GBP	£5
All European countries	EUR	€5

 

 

3- Right of withdrawal

In accordance with the legal provisions in force, the Customer has a period of fourteen days from receipt of the Product to exercise its right of withdrawal from the Seller, without having to give any reason or pay any penalty, for the purpose of exchange or refund, provided that the Products are returned in their original packaging and in perfect condition within 14 days (14 days at the most following communication of the decision to withdraw) following notification to the Seller of the Customer’s decision to withdraw.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) to enable them to be put back on the market in new condition, accompanied by the purchase invoice.

Damaged, soiled or incomplete Products are not accepted.

The right of withdrawal can be exercised using the withdrawal form available on the website https://www.kswiss.eu/.

In case of exercise of the right of withdrawal within the aforementioned period, only the price of the Product(s) purchased is reimbursed; the return and shipping costs (in the case of carriage-free deliveries) shall be borne by the Customer.

The refund will be made within 14 days of receipt of the return.